FAQs

• How can I trust the quality of your services?

  You can absolutely trust the quality of our services. Since our founding in 2019, we have specialized in providing gift solutions to businesses worldwide. We have collaborated with companies across the globe and have consistently received outstanding reviews. Our founding team brings 12 years of rich experience in the industry, deeply understanding the needs of corporate clients and delivering top-notch services and quality. We boast a professional team in supply chain management, design, pre-sales consultation, and after-sales service. We genuinely hope to have the opportunity to work with you.

• Are your prices competitive?

  Absolutely! We have deep and longstanding partnerships with our supply chain manufacturers. Due to these strong relationships and our large purchase volumes, we are able to offer highly competitive prices. As a company committed to providing high-quality services, we only charge reasonable profits to maintain healthy operations and continue improving our services.

• What shipping methods do you support? Which countries and regions can you deliver to?

  We support sea, air, and rail transportation. We can deliver to most countries and regions globally. You can send your delivery address and intended purchase items to our customer service advisor for consultation. Based on your product type, quantity, and expected delivery time, we will recommend the most cost-effective solution. You can contact our customer service advisor via email, WhatsApp, or the "Inquiry" button on the product details page.

• How to Place an Order? How to Submit Personalized Customization Requests?

  For products listed with prices, you can directly select the quantity and place your order. When placing your order, please include your customization requirements in the remarks section. Our customer service consultant will review your order and contact you shortly to confirm the details. For products without listed prices, you will need to submit an "Inquiry" form on the page to request a quote. Our customer service consultant will get back to you within 24 business hours.

• What can I customize on my order?

  We offer customization options such as patterns, text, packaging, tags, colors, and shapes. The final customization will depend on the product and quantity you select. Please send your detailed requirements to our customer service advisor for consultation. You can contact us via email, WhatsApp, or the "Inquiry" button on the product detail page.

• What payment methods are available?

  For orders under USD 300 or equivalent, you can choose to pay via online credit card or offline bank transfer. For orders exceeding USD 300 or equivalent, payment can currently only be made via offline bank transfer.

• When will my order be shipped? How can I track my shipment status?

  The estimated shipping time is displayed on each product page. Orders for in-stock products will be shipped within the specified timeframe. The shipping time for custom products and out-of-stock items will be communicated to you by your customer service representative.

• What should I do if the items I received have issues?

  We sincerely apologize if there are any problems with the items in your order. Please send us the product images and barcodes from your order via email or chat, so we can provide a compensation plan and initiate a formal investigation.